Care & Support
Mental Health Support Training
Foundational skills for supporting mental health needs in healthcare and caregiving environments.
- Duration: 3–4 hours
- Format: Online, self-paced
- Certificate: Certificate of completion available through Figora Academy when requirements are met.
MICRO COURSE
C$129 · US$95 · ₦38,000
Indicative catalogue prices. Final amount and payment method are confirmed in Figora Academy at enrollment. Figora does not store card numbers on this website.
Why this skill matters
Workers often encounter anxiety, depression, distress and behavioural changes. Foundational mental health support skills improve safety, trust and timely escalation.
What you'll learn
- Recognise signs that someone may need mental health support
- Communicate with empathy and professional boundaries
- Apply de-escalation awareness in stressful moments
- Understand when and how to escalate concerns
- Support recovery-oriented, respectful care
Skills you will practice
- Empathic communication
- De-escalation awareness
- Boundary setting
- Escalation and referral awareness
Who this course is for
- Caregivers and PSWs
- Community and residential support workers
- Nurses in generalist roles
- Workers supporting clients with co-occurring needs
Course overview
Mental Health Support Training introduces practical, compassionate approaches for supporting people experiencing stress, anxiety, low mood or behavioural changes—within the boundaries of a support worker role.
The course emphasises listening, safety awareness, de-escalation basics and knowing when to escalate to clinical or crisis resources. It is not psychotherapy training.
What you will practise
- Person-centred communication during distress
- Recognising signs that require urgent escalation
- Supporting routines that promote stability
- Self-care and professional boundaries for caregivers
- Working with families and multidisciplinary teams
Continue with Dementia Care and Caregiver Foundations for a fuller Care & Support pathway.
What you'll cover
Mental health in everyday care
Module overview available in Figora Academy upon enrollment.
Communication and boundaries
Module overview available in Figora Academy upon enrollment.
Distress and de-escalation awareness
Module overview available in Figora Academy upon enrollment.
Escalation, documentation and team support
Module overview available in Figora Academy upon enrollment.
Figora Skills Passport
Academy completions may contribute to your Skills Passport learning record.
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View courseFrequently asked questions
Is this a counselling qualification?
No. This course provides foundational support skills for care environments, not professional counselling licensure.